TCQAA Round Table Discussion - November 11th 1999
Topic: Integration of Quality Into Project Management
Moderator: Dave Covart
Presentation from round table discussion:
Ensure project goals and objectives are communicated to the entire team,
buy-in established, and ownership identified.
Sell the benefits of process quality and continuous improvement at an
individual level.
Implement quality in a Crawl, Walk, Run approach tailoring it to your
particular situation.
Make you improvements measurable and measure them.
Recognize efforts and reward accomplishments.
Regular project meetings including requirement reviews.
Expedite not eliminate.
Raw notes from round table discussion:
- Standard forms are needed to ensure those requiring the information get
everything they need and in a consistent manner no matter where if comes
from.
- Upper management support to keep things moving.
- Work for small successes and then advertise them visibly.
- Communication, communication, communication.
- Utilize postmortems to gather what went well not just what can be
improved. Ensure the strengths are continued and the areas of improvement
are addressed for next time.
- Figure out how to measure your efforts. Change for change sake has no ROI
and only frustrates those involved.
- It is important to have a change management process and use it to help
manage the scope of any project. To do so you must also ensure there is a
point that you can start managing change from! Get approval and manage
change.
- Regular project meetings with requirement reviews
- Release coordination – don’t forget there is more to a release than
just the "development" effort (e.g. user doc, operational doc,
training, and communiqué’s). It all has to come together to ensure a
quality release.
- Project managers know your role. We found the role of project manager can
be defined differently at different places. Be sure you clarify your
responsibilities as the project manager and that you have the authority to
fulfill these responsibilities.