How concretely has your testing process been defined? What can further be
defined in your organization?
Processes are not real clear in most companies.
Process needs to be not just defined but supported and followed at a high
level in the organization.
Use Test tools to their fullest capacity, when possible.
Use checklists and signoffs for approvals.
How much does your organization, outside of your immediate QA/Testing
Group, understand about the testing process and their role in it? How can
their understanding be improved?
Developers usually understand their role.
Document QA processes and how processes integrate together within the
entire organization.
Continually educate your organization.
How effective are your relationships with your developers and how can your
improve them?
Telecommuting effects the way in which QA communicates with developers.
Relationships can be improved by focusing on issues, not on people.
Use positive terminology when working with developers
Schedule a lunch meeting.
How much management support do you have and how can you gain more support?
Quantify results and present them to management.
Run reports from defect tracking tool and share with your management team.
What tools are you using or do you need and how can you make more
effective use of them?
Tools used: Test Director, WinRunner, PVCS, SQA, QA Run
Use tools to their fullest capacity.
Ensure all testers use testing tools consistently in order to get accurate
and meaningful statistics.
Define test tool categories during the Test Planning process, i.e., High,
Med., Low Severity definitions.